You're Explaining It Right… So Why Are They Still Confused?
Show notes
Sometimes the problem isn't what you say—it's how the other person receives information. In this episode, Dr. Baxmann explains how understanding different communication styles can improve conversations with patients, your team, and colleagues.
You'll learn how to recognize visual, auditory, and kinesthetic communication preferences and make small adjustments that lead to greater clarity, stronger trust, and more effective communication in everyday orthodontic practice.
You'll learn:
- How the three primary communication channels influence understanding
- How to recognize visual, auditory, and kinesthetic language patterns
- Why misunderstandings happen even when explanations are clear
- How mirroring communication styles can improve patient and team interactions
- How small communication adjustments can create better outcomes in your practice
Book your strategy call here and we will discuss how you can quickly and simply get more out of your practice.
You can find my books, courses, merchandise and laboratory shop here. I look forward to your visit.
Also have a look at the website. You can read the blog there as well, in case you still do not quite dare to join me in a course yet. I would really like to meet you.
I wish you an excellent day! Dr. Dr. Martin Baxmann
Show transcript
00:00:00: This content features my AI-generated voice and an AI avatar.
00:00:03: The content, opinions & professional assessments are entirely my own and based on original materials.
00:00:08: Using advanced technology allows me to bring your new content more quickly, consistently or even upto date insights.
00:00:13: Now enjoy watching & listening!
00:00:15: Sometimes
00:00:16: you explain something perfectly yet the person in front of you seems completely lost.
00:00:21: You repeat yourself, simplify words still feel unheard.
00:00:26: That moment isn't about intelligence or motivation.
00:00:30: It's about how people receive information.
00:00:33: I'm Dr.
00:00:33: Baxman and in this Lean Orthodontics podcast, I share practical insights that help you communicate more clearly and run a better orthodontic practice.
00:00:46: Every human processes information through three main communication channels And misunderstandings often happen because we speak through one channel while the other person is listening through another.
00:00:59: Once you understand these channels Your conversations with patients, staff and colleagues become smoother faster And far more effective.
00:01:07: The first channel is visual Visually oriented.
00:01:11: people think in pictures.
00:01:13: They imagine outcomes remember images and respond strongly to what they can see When you communicate with them.
00:01:21: showing Is more powerful than telling.
00:01:24: Clear visuals, models scans photos color coded plans and metaphors help them understand instantly.
00:01:33: Their language often reflects this inner world.
00:01:36: they say things like I see what you mean that looks right or i can picture it now.
00:01:43: if you mirror this vocabulary And guide them visually through treatment options You'll notice how quickly clarity appears.
00:01:51: the second channel is auditory.
00:01:53: Auditory-oriented people process information through sound and language.
00:01:58: They pay attention to tone, clarity rhythm and choice of words.
00:02:03: Explanations need to sound logical and structured.
00:02:07: they don't necessarily need images to be convinced... ...they need a clear explanation that makes sense.
00:02:13: when they hear it.
00:02:14: Their vocabulary often includes phrases like That sounds good I hear what you're saying or Tell me more about Background.
00:02:23: noise distracts them easily and they appreciate calm, focused conversations where they feel truly listened to.
00:02:30: The third channel is kinesthetic.
00:02:33: Kinesthetic-oriented people understand through feeling touch & physical experience.
00:02:39: They want something tangible.
00:02:42: holding a model touching a typodont or physically experiencing a concept helps them connect emotionally and intellectually.
00:02:50: They are sensitive to physical space, gestures and the overall atmosphere of the interaction.
00:02:56: Their language often includes phrases like I feel comfortable with this.
00:03:02: that doesn't sit right or i need to get a grip on this.
00:03:07: when you engage them physically and emotionally trust builds very quickly.
00:03:12: most people are not purely one type but one channel is usually dominant.
00:03:17: The key is observation.
00:03:19: Listen to the words people choose.
00:03:22: Watch how they react, notice whether they lean forward to look listen closely to explanations or want to hold and experience something.
00:03:31: when you adapt your language an approach to match their channel communication becomes effortless.
00:03:37: this concept is closely connected to mirroring and principles from neurolinguistic programming.
00:03:43: These are not tricks or manipulation techniques, but practical tools that help you meet people where they are.
00:03:51: Used ethically – They strengthen trust, improve understanding and reduce friction in everyday interactions.
00:03:59: Whether you're explaining a treatment plan to patient giving instructions your team or discussing strategy with colleagues Understanding these communication styles allows you be precise instead of repetitive.
00:04:12: You stop talking more and start communicating better.
00:04:16: If you apply this consciously, even small adjustments in your language and presentation can completely change the outcome of a conversation… And sometimes that one adjustment is all it takes to move from confusion to clarity!
00:04:38: Lean orthodontics is about small changes that create big impact over time.
00:04:43: Thanks for listening and I'll see you in the next episode!
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